Shipping policy

Shipping Policy

Thank you for shopping at Creations By Leti! We strive to provide a smooth and transparent shipping experience. Please review the following information regarding our shipping policies.

Processing Time:

Order processing typically takes 1-3 business days. This includes order verification, quality checks, and packaging. While we aim to process orders quickly, processing time may be longer during peak seasons or promotional periods.

Shipping Time:

We understand that receiving your order promptly is important. Please allow up to two weeks (14 business days) for your order to ship from our warehouse. While most orders ship sooner, this timeframe accounts for potential delays in processing, carrier handling, and unforeseen circumstances.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order, destination, and chosen shipping method (if applicable). You will have the opportunity to review these costs before finalizing your purchase. We may offer free shipping promotions from time to time. Please refer to the specific promotion details for eligibility.   

 

Shipping Methods:

We utilize various carriers to ensure timely delivery. The specific carrier used for your order may vary. If you have a preference for a specific carrier, please contact us before placing your order, and we will do our best to accommodate your request (subject to availability and potential additional costs).

Tracking Information:

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your shipment on the carrier's website. Please allow up to 24 hours for the tracking information to become active.   

 

Shipping Destinations:

We currently ship to the United States. If you are located outside of these areas, please contact us to inquire about shipping availability.

Shipping Delays:

While we make every effort to ensure timely delivery, shipping delays can occur due to factors outside of our control, such as carrier issues, weather conditions, or unforeseen circumstances. We are not responsible for delays caused by the shipping carrier. If your order is significantly delayed, please contact us, and we will do our best to assist you.

Lost or Damaged Packages:

If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund. Please retain all packaging materials and take photos of any damage for claim purposes.   

 

Contact Us:

If you have any questions regarding our shipping policy, please contact us at creationbyleti@gmail.com. We are happy to assist you.